Getting help

Operators

Questions about the app, your events, printing, delivery, or your subscription: [email protected]

It helps to include the event name and roughly when the session ran — that is usually enough to find it.

Guests

If you had your photo taken at a booth and your link has stopped working, the photos have most likely passed their retention window and been deleted. That is deliberate and it cannot be undone — see the Privacy Policy for how long media is kept.

To have your photos or contact details removed sooner, email [email protected]. The operator who ran your event can also delete them directly.

Security

To report a vulnerability, email [email protected]. Please include enough detail to reproduce it, and give us a reasonable chance to fix it before disclosing publicly.

Also here

• Privacy Policy — What Fotova collects from operators and from guests at a booth, where it is stored, how long it is kept, and how to have it deleted.
• Terms of Service — The agreement covering operator accounts, subscriptions, billing, acceptable use, and what each side is responsible for.
• SMS Terms — How guests opt in to a text message at the booth, what they receive, message frequency, and how to stop.